Do you know one main reason that makes our players come back on and on? In the case of LetsLucky Casino, that is trustworthiness. However, no one is immune to problems, so it is possible for you to experience some issues. If you have a valid issue, you are entitled to make a complaint with official government regulatory bodies which issue licences or independent regulatory bodies.
For all players that decide to submit a complaint, it is advisable they read the complaint guidelines first to get familiarised with all terms and conditions and avoid having a complaint rejected. All supporting evidence and information are welcome for upload during submission in order to speed up the process. If you are experiencing any issues with LetsLucky Casino regarding Payment, Bonuses, Software, Deposit, Accounts etc, you have also the possibility to file a complaint via complaints@letslucky.com.
We pride ourselves on dealing with complaints in a fair and appropriate manner. Our aim is to show you that we have understood your complaint, taken it seriously and to be transparent.